Random Thoughts on my email norms

Over the years, I’ve sent a few thousand emails.  Less than some, more than others and I’ve developed a handful of normative behaviors in the process that others may find useful.

  • My default on a group conversation is to always reply all.  Communication is oxygen and I figure it is best to error on the side of overcommunicating.  People can always choose to self-filter.  I love that gmail includes an option to make reply-all the default. Everyone should set it that way.
  • If I don’t reply all, in the first line I will use a minus symbol so the rest of the chain knows who (if anyone) has been removed.
  • Concurrently, if I add people, I use a plus symbol so the rest of the chain knows as well.
  • The only time I use BCC is to remove someone who made an introduction, and I will state that they are being BCCed
  • I try to make the subject line clear and simple. The subject line should be evergreen (it should encompass the entirety of the conversation that needs to take place)
  • If it can all be said in the subject line, I’ll end it with EOM so people know they don’t need to open it.
    • This is less of an issue with chat programs like Slack being available.
  • I hate email signatures that are more than a line or two.
  • If my response can be said completely in emoji, you bet your ass I’m going to do it.
    • I do only use emoji for positive responses though.  No one wants to see 👎🏻 as the response to a request.
  • I try to avoid sarcasm.  It is much harder to be sarcastic in writing than it is in a higher fidelity form of communication.

What are your email norms? What email etiquette do you follow? Share it in the comments.

One thought on “Random Thoughts on my email norms”

  1. Personally, I just try not to email unless it is the only medium available, or the rare time its the best medium. Having said that, I love the idea of using + and – to indicate people entering or leaving a thread. Much more concise and simple than trying to come up with “Looping ____ in here” or “Adding ____ because they are the SME” or whatever.

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